1.1 Use of the website

By visiting or using any part of our website at BizSG, you agree to follow the terms and conditions set out here. In these terms, "we", "our", and "us" refer to BizSG and/or its parent organisations, the Ministry of Energy, Trade and Industry (METI) and Enterprise Singapore, unless otherwise stated. These Terms of Use govern your access to and use of our website and services, including the statistics, data, and information we provide. If you do not agree with any part of these terms, you may not access or use our services.

All content on this website, including but not limited to text, graphics, logos, charts, data compilations, and software, is owned by us or our licensors and is protected by copyright and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use our website in accordance with these terms.

1.2 Use of audio and video content

All audio and video content on our website is provided for your personal, non-commercial use only. You are not permitted to do the following without written permission from us:

• Copy, modify, misrepresent or edit the content

• Share, post, broadcast, sell or distribute it

• Make it publicly available

• Use any content for commercial purposes

• Claim ownership of the content

• Download or use it in a way that promotes yourself or others, or implies any connection with the Ministry of Energy, Trade and Industry (METI) and Enterprise Singapore, our website, staff, or partners

• Use automated tools to scrape or download bulk content

• Violate any laws or regulations

• Infringe on intellectual property rights

• Upload malicious code or attempt to hack our systems

• Use our services for spam or unauthorised marketing

2.1 User registration and accuracy of information

You are required to register for an account using Corppass or Singpass. All information provided during registration must be accurate and complete.

2.2 Authentication and account security

Any actions taken using your credentials will be treated as having been carried out by you, even if they were not. You are responsible for keeping your login details and devices secure. We are not liable for any loss resulting from unauthorised access to your account. We are not required to verify your identity when you access the website.

2.3 User conduct and responsibility

You must comply with these Terms of use at all times. We do not guarantee the accuracy or reliability of information shared by other users and third-party websites. It is your responsibility to exercise caution and conduct your own checks when interacting with others through the platform.

2.4 Website security and limitations

We use available technology to protect communications made through our website, but we cannot guarantee their security, authenticity, confidentiality, or accuracy. Communications over the internet may be intercepted by third parties. We cannot guarantee the website is free from viruses or unauthorised software.

2.5 External links

Our website may include links to external websites not operated by the Ministry of Energy, Trade and Industry (METI) and Enterprise Singapore or our affiliates. We are not responsible for the content or privacy practices of these external websites. We reserve the right to remove or disable any links at our discretion.

2.6 Intellectual Property

Materials, including source code, pages, documents and online graphics, audio and video in our website are protected by law. The intellectual property rights in the materials is owned by or licensed to us.

Apart from any fair dealings for the purposes of private study, research, criticism or review, as permitted in law, no part of our website may be reproduced or reused for any commercial purposes whatsoever without our prior written permission.

3.1 Display of data

For your convenience, we may show you data that you have previously provided to us or other government agencies, or data obtained from third-party sources, as shown on individual profiles. If any of this data is incorrect or outdated, you are encouraged to update it.

3.2 Data retention

We will only keep your data for as long as necessary to deliver services on our website effectively.

For AI-powered features, interaction data including chat history will be retained for the minimum period necessary to provide the service and may be used to improve AI performance, subject to data protection requirements. We will not use your interaction data to train third-party models without your consent.

For data-sourced eligibility features, data retrieved from government sources on your behalf is accessed solely for the purpose of pre-populating onboarding fields and performing eligibility checks, and is not retained beyond what is necessary for that purpose.

4.1 General information and professional advice

The information on our website is provided for general informational purposes. We do not offer professional, legal, financial, or specialist advice. You should seek guidance from qualified professionals based on your own circumstances.

4.2 Accuracy and reliability of content

While we aim to provide accurate and current information, we do not guarantee that all information on the website or third-party websites is complete, accurate, or reliable. This includes:

• Information from external providers, users, public sources, or partners

• Event details and pricing

• Data used in features or services

All content is provided "as is" and may be updated or revised. We are not responsible for errors, omissions, or service disruptions, and cannot guarantee uninterrupted availability.

4.3 Third-party events, contacts, and recommendations

Events, contacts, and links shown on the platform are shared for informational purposes only. Unless stated otherwise, their inclusion does not mean the Ministry of Energy, Trade and Industry (METI) and Enterprise Singapore endorse or support them, or are officially connected with them. Recommendations provided through personalisation and AI-powered features are based on available data and designed to be helpful. However, we do not guarantee that these suggestions will match your interests or needs. You should assess their relevance independently.

4.4 AI-powered features

Our website uses AI to give you suggestions and help. By using these tools, you agree to the following:

AI is for guidance only. AI suggestions are just to help you explore. They are not official legal or business advice. AI can sometimes give wrong or outdated information, even if it sounds correct. Do not rely only on the AI for big decisions. Always verify information with the official government agency before taking action.

It is your job to check if the AI's answer is correct and useful. You must not:

• Try to hack, break, or change the AI system.

• Use our AI to build a competing product or copy how it works.

• Give the AI false or misleading information.

4.5 Grant eligibility assessments

Any eligibility result provided is indicative and is not an official approval. The final decision always lies with the government agency managing the grant. Do not rely only on these results when making application decisions.

Our automated checks may not cover all grant requirements. If a specific requirement is not mentioned, it does not mean it doesn't apply to you. You are responsible for verifying all official requirements with the relevant agency before submitting an application.

Assessments depend on data from government sources and the information you declare. We do not guarantee that this data is always accurate, complete, or up to date. You must ensure that your own records and the information you provide are correct.

4.6 Limitation of liability

(a) Disclaimer of warranties

The Ministry of Energy, Trade and Industry (METI) and Enterprise Singapore disclaim all warranties that content and services on this website will be uninterrupted, error-free, or free from harmful elements. No representations or warranties are made as to the accuracy, completeness, reliability, timeliness, or fitness for purpose of any content on this website.

(b) Limitation of liability

The Ministry of Energy, Trade and Industry (METI) and Enterprise Singapore are not responsible for any loss or damage suffered by you or others as a result of using this website. This includes:

• Errors or service disruptions

• Inaccurate or outdated information

• Inability to retrieve data

• False or misleading content submitted by users or third parties

• Interactions with individuals or organisations found through this platform

• Decisions made, or damages arising, from reliance on AI-generated content, recommendations, outputs, or assessments generated through data-sourced features

We are not liable for any harm caused by your reliance on information, materials, or services found on our website or linked websites. Any arrangements, agreements, or transactions made between you and third parties are strictly your responsibility.